Capital Markets · Wealth Management
We help broker-dealers, asset managers and wealth firms redesign how work gets done, from strategy and operating model to the processes where AI changes the economics.
Who we serve
Broker-dealers, investment banks, asset managers, custodians and market infrastructure. Front-to-back trade lifecycle, T+1 settlement, reconciliations, client and regulatory reporting.
Wirehouses, independent broker-dealers, RIAs, private banks and TAMPs. Advisor platforms, onboarding, money movement, billing, practice economics and M&A integration.
AI Practice
Most firms need all three over time. We start where the value and the risk appetite meet, then build toward processes designed around AI from the first step.
Get the tools you already license into daily use, safely and measurably, across advisors, operations and the front office.
Insert AI into existing processes where it removes the most manual effort, without rebuilding the platform underneath.
Start from a clean sheet. Redesign the process around what AI agents and people each do best, then rebuild roles, controls and data to match.
Process explorer
Pick a sector, then a stage. Each one shows the problems we see most often and the plays we bring.
Core transformation
AI rarely fixes a broken operating model. These three practices set the strategy, tighten the processes and fund the change.
For leaders asking: is our model built for the next five years of fee pressure, consolidation and AI?
+ AI Operating models designed with agent capacity in the org chart, not added later.
For COOs asking: why do the same breaks, exceptions and client escalations keep coming back?
+ AI Root-cause analysis on exception data and agent-assisted resolution queues.
For CFOs asking: where is the cost in our operations, and how do we take it out without adding risk?
+ AI Savings from AI separated from headcount moves, so the business case holds up.
How we engage
Every engagement follows the same four stages. You can stop after any one of them with something you can use.
Baseline cost, effort and risk across the value chain. Map where AI and process change will pay.
2–4 WEEKSTarget process, operating model and business case, built with your people.
4–8 WEEKSPilot, mobilize the program, manage vendors and drive adoption to the agreed metrics.
3–12 MONTHSHandover, benefits tracking and governance so the gains hold after we leave.
ONGOINGWhy FiveOaks
FiveOaks was founded to close a gap the partners saw in the industry: senior consulting talent priced beyond the reach of many firms. You work directly with partners who have run the operations they now advise on.
Founding Partner
Senior executive with 40 years in financial services, leading large-scale transformation for firms from startup to multi-billion-dollar revenue. Michael has grown institutional revenue through M&A, organic growth and better operating processes and technology.
Insights
Moving from analysts working queues to agents that resolve, with people reviewing the exceptions that matter.
Where AI gives back advisor hours, from meeting prep to follow-up, and what has to change in compliance review.
Why bot-by-bot savings stalled, and how to size AI savings so finance will sign off.
Start a conversation
A 30-minute working session with a partner. We review one value stream with you and outline where AI, process and operating model change would pay off.